Welcome to Furlofi

The terms "we," "us," and "our" refer to Furlofi. We operate this store and website, including all related information, content, features, tools, products, and services (the "Services"). Our website is powered by Shopify, which enables us to provide these Services. These Terms of Service (the “Terms”) describe your rights and responsibilities when using our Services, including shopping, browsing, and purchasing products. By using our Services, you agree to these Terms and our Privacy Policy https://furlofi.com/pages/privacy-policy. If you do not agree, please do not use our Services.

Eligibility and Account Responsibilities

You must be of legal age in your jurisdiction to use our Services or have consent from a guardian. By using the Services, you agree that all information you provide (such as email, billing, shipping, and payment details) is accurate, current, and complete. You are responsible for keeping your account credentials secure and for all activity under your account. Accounts are non-transferable.

Product Information

We strive to provide accurate product descriptions and images. Due to differences in screens or devices, product colors and appearance may vary. Product details may change at any time without notice. We may limit quantities, discontinue products, or adjust availability at our discretion.

Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason. Your order is confirmed only when we process your payment and send an acceptance notice. Please review your order carefully, as cancellations may not always be accommodated. All purchases are for personal use only and not for resale. Returns and exchanges are governed by our Refund Policy https://furlofi.com/pages/refund-policy.

Pricing and Payment

Prices, discounts, and promotions may change without notice. The price you pay will be the one displayed at checkout, excluding taxes, shipping, handling, and any applicable import charges. You agree to provide accurate payment information and to pay all charges incurred, including taxes and shipping.

Shipping and Delivery

We provide estimated delivery times but are not liable for delays caused by shipping carriers, customs, or events beyond our control. Once products are transferred to the carrier, title and risk pass to you.

Returns and Refunds

We offer a 30-day return policy from the date of delivery. For hygiene reasons, opened or used items cannot be returned. We also do not accept returns for change of mind. Please review product details carefully before purchasing. Additional information is available on our website. Inspect your order upon receipt and contact us immediately if items are defective, damaged, or incorrect. To start a return, contact us at <a href="mailto:support@furlofi.com">support@furlofi.com</a>. Once a return is accepted, refunds are processed to your original payment method within 10 business days. If more than 15 business days have passed, please contact us at <a href="mailto:support@furlofi.com">support@furlofi.com</a>.

Intellectual Property

All content on our Services, including trademarks, images, text, graphics, and videos, is owned by us or our licensors and protected by law. You may only use our Services for personal, non-commercial purposes. Unauthorised use may violate intellectual property laws.

Third-Party Links

Our Services may link to third-party websites or tools. We do not control and are not responsible for their content, policies, or practices. Access and use these third-party services at your own risk.

Disclaimer

Our Services and products are provided "as is." We do not guarantee uninterrupted, error-free access or product satisfaction. To the fullest extent allowed by law, we are not liable for direct or indirect damages arising from use of our Services or products.

Indemnification

You agree to indemnify and hold harmless Furlofi, Shopify, and affiliates from claims, damages, or liabilities arising from your use of the Services or violation of these Terms.

Governing Law

These Terms are governed by the laws of Australia, and you consent to jurisdiction in the courts of our state of residence.

Changes to Terms

We may update these Terms at any time by posting changes on our website. Your continued use of our Services constitutes acceptance of updated Terms.

Contact Information

Questions about these Terms can be sent to <a href="mailto:support@furlofi.com">support@furlofi.com</a>.

If you have any questions about the product, shipping, or returns, please contact us before placing your order.