About Us

We started Furlofi because we understand the reality of loving a pet: the joy they bring is inseparable from the fur they leave behind. Our story began with frustration - watching pet owners struggle to keep their homes clean without sacrificing the time they cherish with their companions. We realised that pet parents shouldn't have to choose between a fur-free home and quality time with the ones they love.

That's why we created our fur hair roller cleaner: a solution designed to make cleanup effortless, so you can spend less time cleaning and more time enjoying those precious moments together. Every detail was engineered with pet lovers in mind - because we know that the best part of pet ownership isn't the hair on your clothes, it's the unconditional love in your home.

When you choose Furlofi, you're choosing a brand that gets it. We're here to help you keep your space clean and your heart full.

FAQ
Do you offer free shipping?

Yes! We offer free standard shipping on all Australian orders!
How long does shipping take?

Shipping times may vary based on location, but most orders usually arrive within 7-14 days. We work hard to get your order to you as quickly as possible, but please allow extra time for potential delays that may be outside our control, such as postal service issues, customs processing, or other unforeseen circumstances. We appreciate your patience and understanding as your Furlofi pet hair remover makes its way to you!
Can I track my order?

Absolutely! You'll receive a tracking number via email as soon as your order ships, so you can follow your pet hair remover every step of the way to your door.
What is your return policy?

We stand behind our products with a 30-day return window. Items must be unused and in original packaging. Simply contact us at support@furlofi.com to start a return - if approved, we'll send you a prepaid shipping label and handle the rest. Approved refunds are processed within 10 business days. If your order arrives damaged or isn't quite right, reach out immediately and we'll make it right. For full details, please see our Terms and Policies.
What if my item is damaged or faulty?

Don't worry - we'll take care of it! If there's any issue with your order, reach out to us at support@furlofi.com immediately upon delivery with photos of the problem. We'll make it right with a replacement or refund.
How can I contact you?

You can reach us anytime at support@furlofi.com or visit our Contact Page for any questions or just to say hi. We aim to respond within 24-48 hours during business days.